Hello! I'm Marie Roxanne
I’m a curious problem-solver with a knack for turning tricky challenges into smart, streamlined solutions. Whether I’m diving into data as a business analyst or building sleek backend systems as a developer, I bring energy, precision, and a love for what I do. I’m all about delivering results that make a difference—and having a little fun along the way!
Marie Roxanne Afonso
SOFTWARE ENGINEERING ANALYST/
IT BUSINESS ANALYST
825-522-1125
Email:
Address:
16164 84 Street NW, Edmonton Alberta
T5Z 3K6
Date of Birth:
March 31, 1994
Phone:
EXPERIENCE
AUG 2024 - PRESENT
Responsible for testing and troubleshooting a wide range of communications and monitoring equipment, including intercoms, fire safety systems, OEM components, flow measurement devices, and heavy equipment controls. Calibrated and set up electronic systems using schematics and diagrams, conducted routine maintenance and service checks, and performed necessary repairs. Coordinated with engineers, operators, and inspectors to diagnose issues, communicate progress, and ensure timely resolution. Additionally, I managed part procurement and maintained detailed logs of all maintenance and repair activities.
HARDING TECHNOLOGIES
Electronics Technician
BEST BUY CANADA
JUL 2023- PRESENT
Delivering exceptional customer service and support. Assisting customers in-store or over the phone, addressing inquiries, resolving issues, and providing product information. Responsible for processing returns and exchanges, handling customer complaints professionally, and collaborating with other team members to maintain a positive and efficient working environment.
Omni-Channel Specialist
MAY 2019 - SEP 2020
ACCENTURE INC.
Software Engineering Analyst
Tracked incidents utilizing ServiceNow. Closely monitored batch jobs through, performing unit testing and implementing fixes by modifying scripts and batch jobs. Proactively initiating enhancements, I developed tools using command line batch scripting and SQL. Managed data replication for clients, using the BMC Remedy Ticketing System. Created scripts tailored to client requests, addressing data checks and fixes. Maintaining the team's efficiency, ensuring all team member accounts were active, minimizing delays in daily tasks. Documented processes to serve as valuable references for new team members and ensuring the team's compliance with change requests through quality reviews.
APR 2018- APR 2019
IBM
Application Developer
Managed incident tracking efficiently by utilizing the hP Ticketing System, ensuring a systematic approach to resolving issues. Oversaw the execution of batch jobs crucial for data warehousing through the use of COBOL, maintaining the integrity and reliability of data processes. Demonstrated adaptability by developing and modifying scripts to accommodate client change requests.
EDUCATION
2022-2024
Northern Alberta Institute of Technology
Diploma in Digital Media and IT
Specialized in Business Analysis
Graduated with Honors, GPA 3.9
2010-2017
Bachelor's Degree in Electronics Engineering
Mapua University
Specialized in Communications
2006-2010
High School Diploma
Cavite National Science High School
SKILLS
SQL - Advanced
DBA - Advanced
C - Proficient
HTML/CSS - Intermediate
JavaScript - Intermediate
COBOL - Intermediate
EXPERTISE
APPLICATION DEVELOPMENT
I specialize in developing web applications using the latest technologies and best practices to deliver high-quality services.
SOFTWARE ENGINEERING
My experience in software engineering includes designing, developing, and testing software solutions to meet business needs and improve processes.
DIGITAL MEDIA & IT
With a focus on business analysis, I have the skills to leverage technology for effective decision-making and problem-solving in various industries.